BAF - IT Helpdesk Staff - Area Office Surabaya
Area Office Surabaya
Job Description
Complete incoming requests and reports ticketing and direct actions from users in the office Centralize, Regional and branches around Surabaya.
Ensure all requests and reports must be recorded in Ticketing System.
Support Data Center in Surabaya, and coordination with the team in Jakarta.
Job Requirements:
Bachelor’s degree in computer science, Informatics Engineering, Information Systems
Minimal 1 years of relevant experience at IT Helpdesk or Infrastructure (fresh graduate are welcome to apply)
Tech savvy and understand IT skills such as Join Domain on Windows10
Installation, troubleshoot PC/NB Windows10, Printer Installation & Troubleshooting, Proxy Settings, CCTV software installation
Office365: Installation, troubleshooting, updates
Remote Tools: Anydesk, VNC
TCP/IP Configuration (basic)
Message/Chat Tools: Microsoft Teams
Willing to be placed at BAF Surabaya, and candidates with domiciles in Surabaya and surrounding areas are preferred.
Contract outsourcing and willing to take part in a training program in Jakarta Head Quarter